Callbell - Notice history

Experiencing partial outage

Web Dashboard - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Mobile App - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Public API - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Analytics - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Facebook Integration - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

WhatsApp Integration - Major outage

100% - uptime
Feb 2023 · 99.88%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Instagram Integration - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Telegram Integration - Major outage

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Notice history

Apr 2023

Delays in WhatsApp Business API notifications and messages
  • Resolved
    Resolved

    Our BSP partner resolved the issue, messages on WhatsApp Business API should behave normally. We'll keep monitoring the situation in the next hours.

  • Investigating
    Investigating

    Our BSP is currently experiencing long delays with message status notifications. Our team is following up closely the situation and working for a fix.

Mar 2023

Push notifications not working
  • Investigating
    Investigating

    Push notifications are not being delivered in our mobile app. Our team is investigating and working for a prompt fix.

  • Resolved
    Resolved

    This incident has been resolved.

Feb 2023

WhatsApp Business optins issues
  • Resolved
    Resolved

    The issue was resolved by our partner, it's now possible to use outbound messages from WhatsApp Business API. Our team will keep monitoring the situation in the upcoming hours.

  • Identified
    Identified

    Our partner identified the issue and is working for a prompt fix. The issue seems to impact session messaging, not templates as originally mentioned.

    We'll post an update as soon as we have new information.

  • Investigating
    Investigating

    Our WhatsApp BSP is currently undergoing through an outage. Some parts of the system, like outbound templates, are impacted meaning that it will not be possible to reach back to customers after 24 hours window.

    We're working closely with their team for a prompt fix.

Feb 2023 to Apr 2023

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