Callbell - Notice history

All systems operational

Web Dashboard - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Mobile App - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Public API - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Facebook Integration - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

WhatsApp Integration - Operational

100% - uptime
May 2023 · 100.0%Jun · 99.95%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Instagram Integration - Operational

100% - uptime
May 2023 · 99.83%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Telegram Integration - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

Jul 2023

No notices reported this month

Jun 2023

WhatsApp Business send message errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Our BSP reproduced and is currently working for a fix. We'll post updates in real-time regarding the resolution steps.

  • Investigating
    Investigating

    Our BSP is currently experiencing issues with sending messages, both session and template. We're working with them from a prompt fix.

May 2023

Dashboard networking issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Cloudflare identified the issue and is currently working for a fix.

  • Investigating
    Investigating

    Cloudflare, our CDN provider, is currently experiencing issues in the APAC and SAM regions:

    https://www.cloudflarestatus.com/incidents/28lv1y81cvh9

    This will cause our web, desktop and mobile app to work slowly or not loading at all from those regions. We'll keep posting updates.

Search issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Our team identified the issue. Search is working with delays. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Currently search on Callbell is impacted. Chat messaging works as expected. Our team is working on a fix.

Cloudflare issue in LatAm
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Cloudflare implemented a fix, we'll keep monitoring as well for further errors.

  • Investigating
    Investigating

    Our CDN provider, Cloudflare, is currently experiencing issues in some LatAm countries:

    https://www.cloudflarestatus.com/incidents/7fh5n2137flg

Application Slowdowns / 500
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Callbell is experiencing an extremely high load. Our team is working on fixing the issue.

  • Resolved
    Resolved

    This incident has been resolved.

Instagram Integration issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We detected a decrease in Instagram message volumes. Our team is working on a prompt fix.

May 2023 to Jul 2023

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