Callbell - Issue with outbound messages on WhatsApp Business API – Incident details

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Issue with outbound messages on WhatsApp Business API

ResolvedPartial outage3 hours 39 minutes

Affected

WhatsApp Integration

Partial outage from 12:34 PM to 4:13 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Templates are being delivered correctly. We'll keep monitoring the results in the upcoming hours.

  • IdentifiedUTC

    The issue was identified. The team pushed a fix, we'll monitor the resolution in the upcoming hours.

  • InvestigatingUTC

    Some applications are experiencing issues with sending WhatsApp Business templates. We are currently investigating on the root cause. We'll post updates shortly.