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Resolved
WhatsApp Business API slow inbound / outbound messages

Started
November 07, 2023 at 6:52 PM
Status
Resolved after about 4 hours

Impact

Degraded performance
Affected
WhatsApp Integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the cause of this incident and this has been fixed. We are monitoring closely the messaging performance, and we'll let you know the results.

  • Investigating
    Investigating

    Our WhatsApp Business provider is experiencing technical issues in the LatAm area. Messages will be delivered and sent at a slower rate.

    Our team is working with them for a prompt fix.