WhatsApp Business send message errors – Incident details

Started

June 26, 2023 at 8:21 AM

Status

Resolved after about 1 hour

Impact

Partial outage

Affected

WhatsApp Integration

Resolved
June 26, 2023 at 9:35 AM
Resolved
June 26, 2023 at 9:35 AM
This incident has been resolved.
Monitoring
June 26, 2023 at 8:52 AM
Monitoring
June 26, 2023 at 8:52 AM
We implemented a fix and are currently monitoring the result.
Identified
June 26, 2023 at 8:26 AM
Identified
June 26, 2023 at 8:26 AM
Our BSP reproduced and is currently working for a fix. We'll post updates in real-time regarding the resolution steps.
Investigating
June 26, 2023 at 8:21 AM
Investigating
June 26, 2023 at 8:21 AM
Our BSP is currently experiencing issues with sending messages, both session and template. We're working with them from a prompt fix.