Experiencing issues

Web Dashboard
99.99 % uptime
Sep 2022
Oct 2022
Nov 2022
Mobile App
99.99 % uptime
Sep 2022
Oct 2022
Nov 2022
Facebook Integration
100 % uptime
Sep 2022
Oct 2022
Nov 2022
WhatsApp Integration
99.96 % uptime
Sep 2022
Oct 2022
Nov 2022
Instagram Integration
100 % uptime
Sep 2022
Oct 2022
Nov 2022
Telegram Integration
100 % uptime
Sep 2022
Oct 2022
Nov 2022
Notifications
100 % uptime
Sep 2022
Oct 2022
Nov 2022

Notice history

Nov 2022

callbell.eu domain issues
  • Resolved
    November 28, 2022 at 3:31 PM

    A fix was released, our team will keep monitoring the situation in the upcoming hours.

  • Investigating
    November 28, 2022 at 3:21 PM

    Currently the web and mobile application are not accessible. Our team is working for a prompt fix.

WhatsApp Business API issues
  • Resolved
    November 08, 2022 at 8:00 AM

    The issue was resolved.

  • Monitoring
    November 08, 2022 at 7:59 AM

    Our partner implemented a fix and messages are flowing back as expected. No messages were lost during the downtime. Our team will keep monitoring in the upcoming hours.

  • Investigating
    November 08, 2022 at 7:34 AM

    Our BSP is having issues with sending and receiving messages from WhatsApp. Our team is investigating and helping for a prompt resolution.

Oct 2022

Slowdowns in Web App
  • Resolved
    October 25, 2022 at 2:24 PM

    The issue was resolved, application speed should be back to normal.

  • Identified
    October 25, 2022 at 2:08 PM

    Our search engine is experiencing serious slowdowns and impacting the whole service. Our team is working for a fix.

  • Investigating
    October 25, 2022 at 1:56 PM

    We are currently investigating this incident.

WhatsApp Global Issues
  • Resolved
    October 25, 2022 at 11:00 AM

    Meta marked the issue as resolved. We'll keep monitoring the flow of messages in the upcoming hours

  • Investigating
    October 25, 2022 at 9:15 AM

    Meta is currently experiencing issues on a global scale for WhatsApp:

    https://metastatus.com/whatsapp-business-api

    Messages reception and sending is delayed. Our team is working on a prompt fix and will give regular updates here.

WhatsApp QR API issues
  • Resolved
    October 14, 2022 at 7:18 PM

    We just resolved the issue!

  • Monitoring
    October 14, 2022 at 4:15 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    October 14, 2022 at 3:56 PM

    We are currently investigating this incident.

Sep 2022

WhatsApp QR API issues
  • Resolved
    October 03, 2022 at 8:05 AM

    The issue was resolved.

  • Monitoring
    September 30, 2022 at 12:43 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    September 30, 2022 at 12:31 PM

    Our WhatsApp QR API is experiencing issues. We're currently working for a fix.

WhatsApp Business Attachments
  • Resolved
    October 03, 2022 at 8:04 AM

    The missing business API attachments were due to Meta's servers timing out. Our team has informed and monitoring the issue for the past 3 days and confirms that, as today, the timeouts are non existent.

    We'll keep monitoring for further issues in the upcoming days.

  • Investigating
    September 26, 2022 at 4:18 PM

    Some accounts are currently experiencing delays in delivery of attachments such as photos, audios and documents. Our team is closely working with our partner provider to solve the issue as soon as possible.

Instagram integration issues
Reply messages not working on WhatsApp Business

Sep 2022 to Nov 2022