All systems operational

Web Dashboard

99.99% uptime
Dec 2022 · 100.0%Jan 2023 · 99.96%Feb · 100.0%
Dec 2022100.0% uptime
Jan 202399.96% uptime
Feb 2023100.0% uptime

Mobile App

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 2023100.0% uptime

Public API

99.99% uptime
Dec 2022 · 99.97%Jan 2023 · 100.0%Feb · 100.0%
Dec 202299.97% uptime
Jan 2023100.0% uptime
Feb 2023100.0% uptime

Facebook Integration

99.99% uptime
Dec 2022 · 100.0%Jan 2023 · 99.96%Feb · 100.0%
Dec 2022100.0% uptime
Jan 202399.96% uptime
Feb 2023100.0% uptime

WhatsApp Integration

99.96% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.88%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 202399.88% uptime

Instagram Integration

99.99% uptime
Dec 2022 · 100.0%Jan 2023 · 99.96%Feb · 100.0%
Dec 2022100.0% uptime
Jan 202399.96% uptime
Feb 2023100.0% uptime

Telegram Integration

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%
Dec 2022100.0% uptime
Jan 2023100.0% uptime
Feb 2023100.0% uptime

Notice history

Feb 2023

WhatsApp Business optins issues
  • Resolved
    Resolved

    The issue was resolved by our partner, it's now possible to use outbound messages from WhatsApp Business API. Our team will keep monitoring the situation in the upcoming hours.

  • Identified
    Identified

    Our partner identified the issue and is working for a prompt fix. The issue seems to impact session messaging, not templates as originally mentioned.

    We'll post an update as soon as we have new information.

  • Investigating
    Investigating

    Our WhatsApp BSP is currently undergoing through an outage. Some parts of the system, like outbound templates, are impacted meaning that it will not be possible to reach back to customers after 24 hours window.

    We're working closely with their team for a prompt fix.

Jan 2023

Facebook Messenger and Instagram down
  • Resolved
    Resolved

    The connectivity of services is back to normal.

  • Monitoring
    Monitoring

    The services are back and recovering. Our team will keep monitoring the situation.

  • Identified
    Identified

    DigitalOcean confirmed an issue on LON1, NYC1, NYC3, SFO2, SFO3, AMS3, and FRA1 regions:

    https://status.digitalocean.com/incidents/z23xzdw63qcf

  • Investigating
    Investigating

    One of our providers, DigitalOcean, is having issues on the London area. We're currently working on fixing the issue.

Dec 2022

Public API unavailable
  • Resolved
    Resolved

    The public API is reachable once again. Our team will keep monitoring traffic in the upcoming hours.

  • Investigating
    Investigating

    Our API endpoints (https://api.callbell.eu) are currently not reachable. Webhooks are not impacted by this and are working normally. We are currently investigating this incident.

Dec 2022 to Feb 2023