Callbell - Media send failing (error 500) - WhatsApp Cloud API – Incident details

All systems operational

Media send failing (error 500) - WhatsApp Cloud API

Resolved
Degraded performance
Started 2 months agoLasted about 2 hours

Affected

WhatsApp Integration

Degraded performance from 3:36 PM to 5:12 PM, Operational from 5:12 PM to 5:12 PM, Degraded performance from 5:12 PM to 5:18 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Meta Cloud API is having issues in sending medias. We are currently investigating this incident. For updates check https://downdetector.com.br/en/status/whatsapp/