Callbell - WhatsApp Cloud API - Issues sending messages – Incident details

All systems operational

WhatsApp Cloud API - Issues sending messages

Resolved
Degraded performance
Started 29 days agoLasted about 1 hour

Affected

Web Dashboard

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

Mobile App

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

Public API

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

Analytics

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

Facebook Integration

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

WhatsApp Integration

Degraded performance from 2:01 PM to 3:17 PM, Operational from 3:17 PM to 3:17 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Meta is continuing having a distributed outage. We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Meta is having issues in sending messages through WhatsApp Cloud API. We are currently investigating this incident.