WhatsApp Business API issues - Incident details - Callbell

Started

November 08, 2022 at 7:34 AM

Status

Resolved after 27 minutes

Impact

Major outage

Affected

WhatsApp Integration

Resolved
November 08, 2022 at 8:00 AM
Resolved
November 08, 2022 at 8:00 AM
The issue was resolved.
Monitoring
November 08, 2022 at 7:59 AM
Monitoring
November 08, 2022 at 7:59 AM
Our partner implemented a fix and messages are flowing back as expected. No messages were lost during the downtime. Our team will keep monitoring in the upcoming hours.
Investigating
November 08, 2022 at 7:34 AM
Investigating
November 08, 2022 at 7:34 AM
Our BSP is having issues with sending and receiving messages from WhatsApp. Our team is investigating and helping for a prompt resolution.