All systems operational

Web Dashboard

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Mobile App

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Public API

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Facebook Integration

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

WhatsApp Integration

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Instagram Integration

99.94% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 99.83%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 202399.83% uptime

Telegram Integration

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%
Mar 2023100.0% uptime
Apr 2023100.0% uptime
May 2023100.0% uptime

Notice history

May 2023

Dashboard networking issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Cloudflare identified the issue and is currently working for a fix.

  • Investigating
    Investigating

    Cloudflare, our CDN provider, is currently experiencing issues in the APAC and SAM regions:

    https://www.cloudflarestatus.com/incidents/28lv1y81cvh9

    This will cause our web, desktop and mobile app to work slowly or not loading at all from those regions. We'll keep posting updates.

Search issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Our team identified the issue. Search is working with delays. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Currently search on Callbell is impacted. Chat messaging works as expected. Our team is working on a fix.

Cloudflare issue in LatAm
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Cloudflare implemented a fix, we'll keep monitoring as well for further errors.

  • Investigating
    Investigating

    Our CDN provider, Cloudflare, is currently experiencing issues in some LatAm countries:

    https://www.cloudflarestatus.com/incidents/7fh5n2137flg

Application Slowdowns / 500
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Callbell is experiencing an extremely high load. Our team is working on fixing the issue.

  • Resolved
    Resolved

    This incident has been resolved.

Instagram Integration issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We detected a decrease in Instagram message volumes. Our team is working on a prompt fix.

Apr 2023

Delays in WhatsApp Business API notifications and messages
  • Resolved
    Resolved

    Our BSP partner resolved the issue, messages on WhatsApp Business API should behave normally. We'll keep monitoring the situation in the next hours.

  • Investigating
    Investigating

    Our BSP is currently experiencing long delays with message status notifications. Our team is following up closely the situation and working for a fix.

Mar 2023

Push notifications not working
  • Investigating
    Investigating

    Push notifications are not being delivered in our mobile app. Our team is investigating and working for a prompt fix.

  • Resolved
    Resolved

    This incident has been resolved.

Mar 2023 to May 2023