Callbell - Delayed events / notifications issues – Incident details

All systems operational

Delayed events / notifications issues

Resolved
Degraded performance
Started about 1 year agoLasted less than a minute

Affected

Web Dashboard

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

Mobile App

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

Public API

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

Facebook Integration

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

WhatsApp Integration

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

Instagram Integration

Degraded performance from 9:00 AM to 6:09 PM, Operational from 6:09 PM to 9:00 AM

Updates
  • Resolved
    Resolved

    The problem was identified. Message notifications will be slowly re-delivered, although the delivery timestamp will be out of order. We apologise for the issue this may have caused.