Callbell - Issue with outbound messages on WhatsApp Business API – Incident details

All systems operational

Issue with outbound messages on WhatsApp Business API

Resolved
Partial outage
Started over 2 years agoLasted about 4 hours

Affected

WhatsApp Integration

Partial outage from 12:34 PM to 4:13 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Templates are being delivered correctly. We'll keep monitoring the results in the upcoming hours.

  • Identified
    UTC
    Identified

    The issue was identified. The team pushed a fix, we'll monitor the resolution in the upcoming hours.

  • Investigating
    UTC
    Investigating

    Some applications are experiencing issues with sending WhatsApp Business templates. We are currently investigating on the root cause. We'll post updates shortly.