Callbell - WhatsApp Business API slow inbound / outbound messages – Incident details

All systems operational

WhatsApp Business API slow inbound / outbound messages

Resolved
Degraded performance
Started over 2 years agoLasted about 4 hours

Affected

WhatsApp Integration

Degraded performance from 6:52 PM to 10:52 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the cause of this incident and this has been fixed. We are monitoring closely the messaging performance, and we'll let you know the results.

  • Investigating
    UTC
    Investigating

    Our WhatsApp Business provider is experiencing technical issues in the LatAm area. Messages will be delivered and sent at a slower rate.

    Our team is working with them for a prompt fix.