Callbell - WhatsApp Business send message errors – Incident details

All systems operational

WhatsApp Business send message errors

Resolved
Partial outage
Started about 3 years agoLasted about 1 hour

Affected

WhatsApp Integration

Partial outage from 8:21 AM to 9:35 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Our BSP reproduced and is currently working for a fix. We'll post updates in real-time regarding the resolution steps.

  • Investigating
    UTC
    Investigating

    Our BSP is currently experiencing issues with sending messages, both session and template. We're working with them from a prompt fix.