Callbell - Heroku DNS issues – Incident details

All systems operational

Heroku DNS issues

Resolved
Major outage
Started almost 4 years agoLasted about 3 hours

Affected

Web Dashboard

Major outage from 12:28 AM to 3:33 AM

Mobile App

Major outage from 12:28 AM to 3:33 AM

Facebook Integration

Major outage from 12:28 AM to 3:33 AM

WhatsApp Integration

Major outage from 12:28 AM to 3:33 AM

Instagram Integration

Major outage from 12:28 AM to 3:33 AM

Telegram Integration

Major outage from 12:28 AM to 3:33 AM

Updates
  • Resolved
    UTC
    Resolved

    Heroku confirmed that the issue has been fixed on their side.

  • Update
    UTC
    Update

    Heroku team reported that they identified the issue on their status page and working on a fix.

  • Identified
    UTC
    Identified

    Heroku, our provider, is still implementing a solution to the DNS issues. In the meanwhile we released a workaround which should allow the website and mobile app to be usable. Note that the application will be ​slower than usual​ due to the increased load. Our team will keep monitoring the situation until the situation is back to normal.

  • Investigating
    UTC
    Investigating

    One of our cloud providers is having issues with DNS: https://status.heroku.com/incidents/2453

    Currently our web and mobile dashboard are unaccessible. We are currently investigating this incident.