Delays in WhatsApp Business API notifications and messages – Incident details

Started

April 10, 2023 at 1:00 PM

Status

Resolved after about 10 hours

Impact

Degraded performance

Affected

WhatsApp Integration

Resolved
April 10, 2023 at 10:30 PM
Resolved
April 10, 2023 at 10:30 PM
Our BSP partner resolved the issue, messages on WhatsApp Business API should behave normally. We'll keep monitoring the situation in the next hours.
Investigating
April 10, 2023 at 1:00 PM
Investigating
April 10, 2023 at 1:00 PM
Our BSP is currently experiencing long delays with message status notifications. Our team is following up closely the situation and working for a fix.