Callbell - Delays in WhatsApp Business API notifications and messages – Incident details

All systems operational

Delays in WhatsApp Business API notifications and messages

Resolved
Degraded performance
Started over 3 years agoLasted about 10 hours

Affected

WhatsApp Integration

Degraded performance from 1:00 PM to 10:30 PM

Updates
  • Resolved
    UTC
    Resolved

    Our BSP partner resolved the issue, messages on WhatsApp Business API should behave normally. We'll keep monitoring the situation in the next hours.

  • Investigating
    UTC
    Investigating

    Our BSP is currently experiencing long delays with message status notifications. Our team is following up closely the situation and working for a fix.